Case Study

Deloitte: Ireland

A 55% increase in staff retention at Deloitte Ireland

Since launch in 2015 the impact of the Step-Up Programme has seen a 55% increase in the number of conversions to Assistant Manager across the wider Audit group.

In the October 2016 session, all 35 delegates gave the facilitator 100% in their feedback.

Here’s a selection of delegate quotes:

  • “The most useful soft skills workshop I’ve attended.”
  • “Covered key topics & areas we will need going forward in our careers in a fun interactive way.”
  • “It will be beneficial towards my career and career advancement.”

Three Key Objectives

Retain Talent: After the trainees had completed their traineeship ensure they stay at Deloitte rather than move elsewhere, with the business required to hire externally.

Engage Talent: Ensure they are aware there is a culture of continuous development in Deloitte, as many spend much time away from the office on client sites and can feel detached from the business.

Develop Talent: Be seen to develop talent with an outstanding programme for the group, so they feel their career development and personal ambitions are given high priority by Deloitte.

Topping And Tailing The Step Up Programme

The Deloitte Step Up programme is a talent initiative targeting trainees (Seniors) coming out of their training contracts. It aims to ensure they are informed and equipped to make the next step in their career.

The programme allows them step up to the challenge of the Assistant Manager role in Deloitte and is delivered in the main office throughout the final year of their traineeship.

Russell delivers two high impact, motivational one day sessions to groups of 25 participants. The first opens the programme in December and the second closes it in April.

The Seven Principles of Relationship Management
Equips Seniors with key relationship management skills, enabling them to network efficiently and build relationships with increased confidence.

Deloitte Alumni Presentation & Networking Session
Past Deloitte employees tell how their careers have progressed as a result of staying in Deloitte past their traineeship.

Global Mobility Presentation
Deloitte Managers & Directors who have taken advantage of the Deloitte Global Mobility programme share their experiences.

Discover Deloitte
Heads of Departments across a number of Deloitte businesses gives Seniors an opportunity to discover what Deloitte offers beyond Audit.

Stand & Deliver: Presenting and Asserting
Seniors identified presenting and being assertive as two key areas they would like to focus on. The final session of the programme develops these skills, including video feedback.

Three Key Takeaways

Working in partnership across Learning & Development and the Lead Service Partner resulted in a fully integrated programme delivered by both Russell and Deloitte faculty.

Seniors who often spend a lot of time on client sites, were more fully engaged with Deloitte through the programme as they felt more loved.

Results have been specific and measurable. Feedback numbers were very high and increased retention rates have a wide range of benefits for the business.

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