For the past 20 years, Glasgow Children’s Hospital Charity, has worked hand in hand with their partners at NHS Greater Glasgow & Clyde to fund support services, equipment and projects that promote maternity, neonatal and paediatric healthcare throughout the West of Scotland, and that helps to enhance the care and experience that children receive.   

their goals

Chief Exec Kirsten Watson had two goals. The first one was to bring the entire team together in a collaborative learning experience after the pandemic and almost two years of home working and the second, to encourage an environment where business development is embraced and carried out by every department within the Charity; from Operations and Finance, to Fundraising and Marketing.  With the fundraising landscape having dramatically changed throughout the pandemic, a focus on building, developing and retaining relationships across all sectors of society was paramount, with a clear focus on embracing change in order to support the growth required to achieve the vision and values of the Charity.

our solution

We identified a programme of 12 modules from our Precision Learning Framework. These intensive 90-minute workshops, provide flexibility for delegates to access learning in small bite sized chunks. Delivered in the room, Dr Richard Norris ran the programme over 4 days, fitting in with operational requirements. The format was fast-paced, interactive, practical and outcome-focused. This was combined with the fabulous KWCWONDERWALLS and ensured the additional information would help embed the learning. 

the feedback

“Richard put all staff at ease from day one and ensured that the content was delivered in an engaging manner. The constant roleplay and scenario setting helped to keep everyone engaged and was a welcome relief to other training sessions where there is very little interaction and mostly just listening!”

“Every aspect of the training had a place in our overall development and regrowth plans. A key aspect was the renewed confidence that it instilled in the team and their ability to recognize differences amongst each other, but to understand how to operate together for maximum benefit. “


Quote from Chief Exec, Kirsten Watson

“The clear objectives that I set for this training were all achieved and have most certainly left staff in a confident place with the toolkit to build from.  Very few trainers are able to truly reflect the different needs, priorities and challenges of a Charity from other businesses – but Richard broke through this on day one. Every aspect of the training had a place in our overall development and regrowth plans.