People Matters

People management – specifically, delivering feedback and using a coaching style – is a hot topic right now.  Why?  Well, there are a number of reasons at play.  Here are only  three of them.

More and more of our clients are doing employee engagement surveys – and not always liking what they read.  People’s levels of satisfaction are down, correlating strongly to their sense of how much feedback and development they feel they get.  The economy is on the up – and the good people who’ve been sitting tight are looking around and wondering what else is out there and whether that feedback and coaching will be more readily available elsewhere.  On top of this, managers themselves are realising that they simply need to get better at managing others using a variety of approaches, not simply old-school command and control.

These are just some of the logical reasons why it’s important for organisations their managers to get better at people management, but nobody is saying that it’s easy.  In fact, if you’re a technical specialist who also happens to have a people management role, you’re quite likely to say that although it can be the most rewarding part of the role, but you’re more likely to say that it’s the hardest and the most time-consuming part of it too.

Time and again in our coaching and training work our clients come back to this, namely, how to get the best from people for the good of the organisation, but at the same time ensure that those same people are motivated, happy and fit for purpose!  The conundrum for these clients is that they know that people aren’t predictable and safe in the way that their technical work so often is; they feel anxious about the approach to take and sometimes (actually - often) decide  that the best course of action is no action at all.

Does this sound like you, or your organisation?  If so, it’s time to take action – to face your fears, to skill up and to develop the brilliant managers of the future.

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Nicky Denegri is our Senior Consultant. If you would like to know more about this subject, drop her an email and we will be in touch.